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Most of us are accustomed to leaving 15 to 20 percent tips for the service we receive in restaurants and at hair salons, but what is the proper tipping etiquette when you’ve received poor service? What about tipping for services that far exceeded your expectations? Knowing how to tip in each of these situations can ensure that your service provider gets the tip she deserves.

How to Tip When Service is Poor

If you dine out often enough, you’re certain to encounter poor service on occasion. You’ve probably wondered how to tip when you’re dissatisfied with the service you’ve received. Although the standard service tipping guide is about 15 to 20 percent of your bill, tipping for services, although often expected, is still discretionary. If you feel the service you received is undeserving of a tip, it’s a good idea to ask to speak to the manager and explain why you’re not tipping for services. This will help the manager ensure her guests receive better service in the future.

You may also choose to tip less than 15 percent. Rather than being poor tipping etiquette, this is often a good way to send a message to your server–letting him know his service was less than satisfactory.

If you receive poor service in a restaurant or salon where the gratuity has been automatically added to your bill, ask to speak to a manager. Explain your situation and ask to have the charge removed on this particular occasion.

Tipping Etiquette for Exceptional Service

No concrete rules exist for what and how to tip when you’ve received great service. A basic service tipping guide may tell you to tip 20 rather than 15 percent, or you may choose to leave a larger amount. When tipping for services that have been exceptional, often the best thing to do is to trust your own judgment.

Keep in mind that you should never tip any amount at “no tipping” salons or resorts regardless of how outstanding the service. Doing so may put employees that aren’t supposed to accept tips in a difficult position. Instead, talk to the manager and tell him how much you appreciated the service you received. If possible, give the service provider’s name, so the manager will be aware of whom his exceptional service providers are for future raises, promotions, etc.

 Posted on : September 18, 2013